Shipping Policy

Domestic Shipping

Shipment Processing Time

  • All orders are processed within 1–3 business days of receipt. Orders placed on Friday after 12PM (PST), will not be processed or shipped until Monday. 
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • BossmanHats ships all orders through United States Postal Service (USPS). Shipping rates vary by delivery destination. 

Shipment Confirmation and Order Tracking

  • You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

  • BossmanHats is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

 

Damages

  • BossmanHats is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the continental US. For international orders, please email Bossmanhats.la@gmail.com. 

 

Incorrect Shipping Addresses and Refused Delivery

  • We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
  • BossmanHats will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know within 24 hours:

  1. Email: Bossmanhats.la@gmail.com
  2. Or alert us via Instagram @Bossmanhats

Please file a claim with USPS and allow 21 days for a thorough investigation to be completed. BossmanHats will replace or refund your order when the investigation is complete and claim has been closed.